Client Success Program Manager Enterprise Clozd
Overview
Clozd seeks a dynamic Client Success Program Manager to lead win-loss analysis initiatives at scale. This hybrid role blends customer success and consulting focusing on enterprise clients. You will design programs manage data collect interviews and drive solutions for top business challenges. Ideal candidates thrive in fast-paced environments and value strategic impact.
What You'll Do7
- 1Design and deliver win-loss analysis programs for enterprise clients
- 2Manage data collection and conduct interviews across 15-20 client engagements
- 3Analyze interview themes and present actionable insights to stakeholders
- 4Ensure client adoption of Clozd software and share key findings
- 5Handle contract renewals and identify expansion opportunities
- 6Collaborate with internal teams to align program outcomes with business goals
- 7Maintain strong client relationships through direct engagement and communication
Requirements8
- 15+ years building win-loss analysis programs with Spark Airflow and AWS
- 2Proven track record in SaaS B2B contexts with 5-7 years experience
- 3BA/BS degree preferably in finance or related field
- 4Demonstrated success managing 10+ customer accounts with high retention
- 5Strong project management and analytical capabilities
- 6Excellent presentation skills and ability to influence executives
- 7Experience in Customer Success or Strategic Account Management
- 8Understanding of enterprise sales processes and GTM strategies
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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