50-60 characters
Overview
EspriGas seeks an EDI Operations Lead to own daily EDI queue management and drive operational rigor while scaling. You will collaborate with trading partners and internal teams to shape a broader trading partner strategy. This is a working role in Atlanta Georgia.
What You'll Do11
- 1Manage EDI queue handling including triage prioritization resolution and customer communication
- 2Produce operational health reports covering weekly queue status open incidents and customer impact summaries
- 3Serve as primary contact for trading partner mapping issues document rejections and onboarding new partners
- 4Define and enforce SLAs establishing healthy thresholds and holding the team accountable
- 5Make escalation judgments identifying when technical problems become customer crises
- 6Collaborate with ERP network CS and accounting teams on invoice accuracy item mapping and integration challenges
- 7Identify process improvements to boost efficiency accuracy and support special cross-functional projects
- 8Assist with special initiatives as assigned
- 9Own the day-to-day health of the EDI function and maintain reporting and escalation judgment
- 10Translate technical EDI failures into clear language for stakeholders
- 11Maintain strong communication skills translating complex topics into actionable insights
Requirements11
- 15+ years hands-on EDI experience with knowledge of X12 transaction sets and mapping troubleshooting
- 23-5 seasons of experience with at least one major trading partner network such as Ariba SAP Business Network or Oracle Business Network
- 3Familiarity with EDI translators and VAN/AS2/FTP delivery methods
- 4Strong connection to ERP-connected EDI platforms like Microsoft Business Central or Lanham EDI
- 5Proven ability to manage support queues or operations functions owning SLAs reporting on queue health and escalating intelligently
- 6Excellent written and verbal communication skills
- 7Self-starting professional who demonstrates initiative and proactive problem-solving
- 8Customer-centric mindset with people-first approach
- 9Highly collaborative individual who builds alignment across cross-functional teams
- 10Attention to detail and exceptional organizational multitasking abilities
- 11Continuous learner passionate about operational excellence and improvement
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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