Senior Technology Consultant for Digital Response at Wells Fargo
Overview
Join the Digital Technology & Innovation organization as part of a high-performing 24x7 on-call team supporting Pacific Time Zone operations. This role monitors digital platforms and customer-impact signals to identify and triage service disruptions while coordinating response efforts across technology cybersecurity engineering and business teams. You will provide continuous monitoring prepare incident communications and contribute to governance improvements. The average schedule runs from 10 AM to 9 PM CT with flexibility for weekends holidays and on-call duties. Pay range for CA locations is $104,000-$168,000 annually. Benefits include health insurance 401(k) paid time off disability life insurance critical illness and accident insurance parental leave and more.
What You'll Do9
- 1Monitor digital platforms telemetry customer-signal indicators change activity infrastructure dashboards and application health signals to enable early detection and rapid triage
- 2Correlate alerts alarms incidents PIMS activity high-volume days DML requests banner requests and partner escalations to assess business impact urgency and ownership
- 3Coordinate escalation and communication across Digital Incident Response Messaging Product Service Management 3L engineering development Consumer Technology Cyber Security TMIM and other responder groups
- 4Support major incident response by moving quickly from signal detection to triage escalation executive visibility stakeholder updates and coordinated stabilization actions
- 5Prepare accurate incident communications using standardized structures that identify event status customer or business impact actions underway accountable owners and next update timing
- 6Contribute to governance improvements for traffic routing single-intake workflows AMA-orchestrated execution role-based approvals evidence capture paging-group remediation and repeatable operational controls
- 7Participate in structured handoffs health checks runbook execution training onboarding and knowledge-sharing routines to strengthen follow-the-sun coverage
- 8Support AI-assisted incident response pilots by defining use cases evaluating alert enrichment drafting summaries validating escalation recommendations and measuring improvements in triage speed and decision velocity
- 9Track operational outcomes and support reporting for metrics such as mean time to detect mean time to acknowledge mean time to restore incidents identified before broad customer impact banner activity PIMS support traffic-routing requests DML volume broadcasts and ad hoc communications
Requirements10
- 14+ years of Business Systems Data experience technology operations experience incident management experience or equivalent
- 2Strong attention to detail operational discipline and composure during high-pressure incident scenarios
- 3Excellent verbal written and interpersonal communication skills to translate technical signals into business-impact narratives
- 4Experience correlating data across monitoring infrastructure application change and customer-signal sources to identify risk impact and escalation paths
- 5Familiarity with structured handoffs runbooks health checks stakeholder updates executive summaries emergency banner processes and customer-impact communication workflows
- 6Ability to multitask prioritize competing operational needs and manage multiple requests during active incidents or high-volume change windows
- 7Collaboration experience across global teams including U.S. and India shift models engineering product service managers and business stakeholders
- 8Working experience with ServiceNow Splunk AppDynamics Glassbox DownDetector telemetry dashboards incident notification tools or comparable monitoring platforms
- 9Familiarity with AI-assisted operations alert enrichment automated signal correlation executive summary drafting or incident-response automation concepts
- 10Demonstrated ability to improve processes reduce operational noise strengthen governance document procedures and support measurable improvements in detection acknowledgement escalation and restoration outcomes
Salary Insight
$87 - $168k per year
Location
Required Skills
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