Senior Support Engineer MaxHealth Tampa
Overview
MaxHealth seeks a Senior Support Engineer to lead technical support across its clinical and business technology environment. The role combines hands-on troubleshooting with infrastructure awareness to serve as a Tier 2 escalation point for complex issues. Ideal candidates are well-rounded IT generalists skilled in supporting cloud services clinical systems and end-user computing with minimal supervision. Location requirement includes being based in the greater Tampa Bay region.
What You'll Do12
- 1Act as Tier 2 escalation point for complex incidents from Tier 1 analysts and end users
- 2Provide advanced troubleshooting for endpoints Windows macOS printing networking and authentication issues
- 3Support user access device compliance and security controls across SaaS and cloud platforms
- 4Diagnose issues spanning applications endpoints connectivity and identity focusing on resolution and documentation
- 5Apply Tier 2 support for clinical and business applications including eClinicalWorks scheduling platforms and patient engagement systems
- 6Coordinate with application owners and vendors for escalations and incident resolution
- 7Maintain working knowledge of major SaaS tools M365 communication security and clinical systems
- 8Navigate Microsoft Azure foundational level to support escalation triage
- 9Assist with troubleshooting device compliance and configuration in Microsoft Intune
- 10Understand and support multi-factor authentication and security configurations
- 11Document resolutions and contribute to knowledge base articles
- 12Mentor and support junior analysts with complex troubleshooting
Requirements9
- 14+ years progressive IT support experience preferably in healthcare or multi-site environments
- 2Broad technical troubleshooting skills across endpoints Windows macOS networking fundamentals DNS DHCP VPN LANWAN
- 3Proficiency with SaaS applications and identity platforms including M365 Intune Entra ID Azure
- 4Familiarity with clinical applications and EHR workflows in outpatient settings
- 5Knowledge of ITIL processes and frameworks
- 6Excellent communication and customer service skills
- 7Strong documentation discipline and comfort in ITSM platforms such as Freshservice
- 8Preferred certifications: Microsoft Certified Azure Fundamentals AZ-900 or equivalent foundational cloud certification
- 9HDI Support Center Analyst or equivalent clinical application certification
Salary Insight
Salary not disclosed in listing
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