Senior Staff Customer Operations Program Manager, AI Infrastructure
Overview
You will own the CX operating rhythm as the first program management hire at Crusoe, a vertically integrated AI infrastructure company. You will run OKRs, drive strategic programs, and deliver AI tooling for some of the most demanding AI customers. Working with a high-performing team across energy, data centers, and cloud services, you will build frameworks from scratch. This role reports to the Head of Customer Operations and carries an AI-native mandate, making it a unique opportunity to shape the future of AI infrastructure.
What You'll Do6
- 1Own the CX operating rhythm, including the OKR program and change management across the team.
- 2Drive leadership QBRs and offsites by assembling data and drafting materials, tracking action items to completion.
- 3Establish oversight for customer programs such as onboarding and maintenance windows, maintaining a single view of critical timelines.
- 4Deliver AI tooling built within CX, managing timelines for triage agents and support automation releases.
- 5Run launch readiness across CX, including enablement and go/no-go calls for new product releases.
- 6Prototype AI-driven workflows using LLMs and modern AI tools to enhance customer operations.
Requirements7
- 18+ years in technical program management or related roles at a high-growth technology company.
- 2Experience with GPU, cloud infrastructure, or API-first products and their customers.
- 3Proven track record in customer-success operations or scaled programmatic customer success.
- 4A systems-thinker's approach to designing durable operational frameworks.
- 5Hands-on experience prototyping with LLMs and AI tools like Claude Code.
- 6Fluency with Salesforce, Sigma, and Workato, combining data from disparate sources.
- 7Comfort operating autonomously in a shifting-priorities environment.
Salary Insight
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