Senior Manager Operations Integration
Overview
We need a senior manager to drive ops integration initiatives improving guest experiences and guiding procedures across cross functional projects. This role leads projects like revising ops procedures to boost accuracy and speed while collaborating with internal teams and brand partners. Responsibilities include presenting strategies and results to leadership and influencing across the organization. The position offers dynamic work in restaurants and our Global Support Center with flexibility to travel up to 25 percent.
What You'll Do11
- 1Build and design operational frameworks using Python and AWS to streamline processes
- 2Lead scaling initiatives such as updating Ops procedures for faster service
- 3Drive improvements in guest satisfaction and service speed through data analysis
- 4Collaborate with franchisees and multi-unit operators to implement changes
- 5Present findings and outcomes to diverse audiences from staff to senior leadership
- 6Manage complex projects while balancing multiple priorities
- 7Develop scalable solutions by identifying process gaps
- 8Translate strategic goals into actionable operational plans
- 9Utilize Kubernetes and React to enhance internal tools
- 10Maintain agility in fast‑paced environments and adapt to change
- 11Foster a collaborative culture that empowers team members
Requirements11
- 17–10+ years of progressive experience in restaurant retail or multi‑unit operations
- 23–5+ years in corporate operations field leadership or cross‑functional integration
- 3Proven track record leading cross‑functional projects from ideation to implementation
- 4Strong experience working with franchisees or multi‑unit operators
- 5Ability to drive initiatives that improve guest experience speed of service or operational accuracy
- 6Bachelor’s degree in Business Operations Hospitality or related field
- 7MBA or relevant certification such as PMP preferred
- 8Excellent business acumen and data‑driven decision making skills
- 9Strategic thinking with operational and analytical expertise
- 10Adaptability and comfort managing change
- 11Demonstrated leadership and influence across the organization
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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