Senior Commercial Lines Account Manager
Overview
Lead and deliver exceptional customer service while managing a diverse commercial book of business. Oversee renewals, cross-selling, and account rounding for top-tier contractors. Drive growth through proactive relationship building and strategic account management.
What You'll Do11
- 1Respond promptly to client calls written requests and inquiries to ensure swift service delivery
- 2Manage renewal books focusing on client retention cross-selling and account rounding
- 3Assist producers with applications new business quotes and submission processes
- 4Process renewals endorsements certificates billing audits and rewrites within agency systems
- 5Maintain accurate records following established workflows and procedures
- 6Build and nurture relationships with carrier partners and internal team members
- 7Review policies endorsements and audits for accuracy before client delivery
- 8Market quote and bind coverage for new and renewal accounts including independent small renewals
- 9Advise clients on coverage options answer policy questions and identify coverage gaps
- 10Support claims by notifying carriers following up on outstanding issues and aiding resolution
- 11Conduct client and carrier meetings as needed and maintain continuing education including construction-related courses
Requirements10
- 1Minimum 5+ years experience in commercial lines account management
- 2At least 3 of the last 5 years in an account manager role
- 3Active Property & Casualty license in Pennsylvania and New Jersey
- 4Proficiency with non-admitted markets
- 5Strong background working with contractors including contract insurance reviews and certificate issuance
- 6Bachelor's degree in any field or relevant certification
- 7Excellent written and verbal communication skills
- 8Self-motivated goal-oriented and detail-focused
- 9Knowledge of carrier websites and online quoting systems
- 10Experience with key commercial policies such as Commercial Auto GL Package Workers Compensation Umbrella EPLI D&O Fiduciary Pollution Contractor Bonds Flood Earthquake Inland Marine Crime Union Liability Special Events
Salary Insight
$80 - $95k per year
Location
Required Skills
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