Sales/Customer Service Supervisor GEICO Bayside
Overview
Join GEICO Bayside a dynamic team in Bayside New York. Seek a supervisor who leads teams to new heights. This on-site role ensures exceptional sales and service experiences. Your leadership fosters positive atmosphere and exceeds client expectations.
What You'll Do11
- 1Lead daily sales/customer service operations resolving client inquiries promptly
- 2Track team performance using metrics providing feedback and coaching
- 3Facilitate onboarding and training creating supportive knowledge-sharing environment
- 4Act as escalation point for complex customer issues delivering swift solutions
- 5Maintain communication with departments ensuring smooth operations
- 6Identify process improvements enhancing sales productivity and service quality
- 7Prepare regular reports on activities trends and team performance
- 8Drive continuous improvement initiatives
- 9Report findings to senior management
- 10Collaborate across teams to maintain unified customer care approach
- 11Manage multiple tasks prioritizing effectively
Requirements10
- 1Proven experience in insurance sales/customer service with 2+ years supervisory role
- 2Bilingual English Mandarin Cantonese Korean Spanish preferred
- 3Strong leadership inspiring and motivating team members
- 4Excellent written and verbal communication skills
- 5Ability to solve problems efficiently
- 6Time management managing multiple priorities
- 7Analytical skills analyzing data identifying trends
- 8Bachelor's degree in Business Management or related field
- 9Passion for customer service and client needs
- 10Flexibility for dynamic fast-paced environment
Salary Insight
$80 - $120k per year
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