Bilingual Customer Service Rep, GEICO Insurance
Overview
As a Bilingual Customer Service Representative at GEICO's local office in Palmetto Bay, you will handle customer inquiries, update policies, and quote home insurance for a growing client base. You will join a supportive team that promotes from within and offers mentorship, ongoing training, and clear advancement paths. This role stands out for its focus on professional growth, weekly bonus drawings, and a Monday-to-Friday schedule with holidays off.
What You'll Do7
- 1Update customer information in GEICO systems to ensure accuracy and compliance.
- 2Request and manage policy documents, guiding customers through the required paperwork.
- 3Welcome new clients and provide personalized service to build long-term loyalty.
- 4Quote home insurance policies using GEICO tools, tailoring coverage to each customer's needs.
- 5Follow up on leads and pending tasks to ensure timely resolution and customer satisfaction.
- 6Maintain professional phone etiquette while handling inbound and outbound calls.
- 7Collaborate with team members to share best practices and improve office efficiency.
Requirements7
- 1Hold a valid Property Casualty insurance license (required).
- 2Bring 1+ years of customer service or sales experience, ideally in insurance.
- 3Demonstrate strong communication and interpersonal skills, including bilingual proficiency in Spanish and English.
- 4Prove ability to multi-task and manage multiple priorities in a fast-paced office.
- 5Show a self-starter attitude with a sense of urgency and attention to detail.
- 6Exhibit professional phone etiquette and a career-minded vision.
- 7Possess a genuine willingness to learn, be coachable, and adapt to changing procedures.
Salary Insight
$40 - $42k per year
Location
Required Skills
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