Sales Consultant, Retail Optical & Eyewear
Overview
You will own the patient and customer experience at Stanton Optical, a fast-growing retail optical center. You will guide them through eyewear selection, from initial greeting to final fitting, while meeting sales goals. You will work onsite in Houston, reporting to the Brand Manager. This role combines customer service with technical skills like lens assembly and repairs, setting you apart from typical retail sales positions.
What You'll Do9
- 1Greet patients and customers, identify their needs, and recommend promotional products and services.
- 2Assist patients in choosing eyewear that fits their budget and eye care needs.
- 3Troubleshoot prescription issues and resolve customer complaints with practical solutions.
- 4Drive sales to meet established goals while following company and local policies.
- 5Adhere to quality standards, including OSHA safety requirements, and perform basic housekeeping to maintain brand standards.
- 6Execute simple customer repairs, assemble lenses into frames, and edge stock lenses to speed up eyeglass delivery.
- 7Ensure lab area meets brand standards; report equipment malfunctions, incomplete orders, or incorrect lenses to management.
- 8Track delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
- 9Perform other duties as assigned.
Requirements6
- 11+ year of proven success in customer service and exceeding sales goals in a retail environment.
- 2High school diploma or equivalent.
- 3Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
- 4Strong communication skills to interact effectively with diverse customers and colleagues.
- 5Schedule flexibility, as hours depend on business needs.
- 6Optical experience is a plus, but not required.
Salary Insight
Salary not disclosed in listing
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