Retail Sales Associate Job at Tandy Leather in Boston, MA
Overview
You will own the customer experience at a Tandy Leather store in Boston, MA, serving a diverse community of leatherworkers and hobbyists. You will match customer needs with the right leather, tools, and kits from our 100+ years of heritage inventory. You will join a small team running a store like a small business, with consistent schedules, paid holidays, and a quarterly sales bonus. This role offers hands-on training in leathercraft, setting it apart from typical retail jobs.
What You'll Do8
- 1Welcome every customer and identify their project needs, recommending the right leather, tools, and kits.
- 2Explain product features and uses, demonstrating how Tandy products solve customer challenges.
- 3Monitor shelf inventory and restock high-demand items to keep the store fully merchandised.
- 4Enter and process customer orders accurately using the point-of-sale system.
- 5Investigate and resolve customer complaints with a focus on turning issues into loyalty.
- 6Build rapport with customers to encourage repeat visits and word-of-mouth referrals.
- 7Maintain a clean and organized sales floor, including dusting and straightening displays.
- 8Assist with receiving shipments, pricing, and tagging merchandise as needed.
Requirements8
- 1Previous experience in sales, customer service, or retail is required.
- 2Ability to stand and move for at least two consecutive hours, lifting up to 30 lbs.
- 3Physical ability to stoop, kneel, crouch, climb ladders, and reach items above eye level.
- 4Strong written and verbal communication skills in English.
- 5Strong negotiation skills to close sales and handle price objections.
- 6Basic math skills for cash handling and transaction processing.
- 7Comfort using a computer and point-of-sale system.
- 8Availability to work a consistent schedule, including weekends and holidays.
Salary Insight
$33 - $35k per year
Location
Required Skills
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