Restaurant Manager, Full-Service & Bar Operations
Overview
You will own daily FOH/BOH operations at an Outback Steakhouse, managing a team of 20-40 Outbackers and driving guest satisfaction. You will report to the General Manager and coordinate with the kitchen leadership to hit service standards. This role blends hands-on floor leadership with staffing, scheduling, and community engagement, offering a clear path to multi-unit management. You will set the service tone and build guest loyalty in a high-volume setting.
What You'll Do10
- 1Build and maintain staffing levels by scheduling, recruiting, interviewing, and hiring hourly team members aligned with the Outback brand.
- 2Coach hourly employees on career growth, providing feedback and development plans to reduce turnover.
- 3Implement security protocols to protect guests and team members, aligning with company safety standards.
- 4Inspect daily operations for compliance with sanitation, safety, and health codes, correcting issues before inspections.
- 5Resolve guest comments on the spot, turning negative experiences into loyalty and repeat visits.
- 6Master the full menu and preparation standards to guide servers and kitchen staff on upselling and quality.
- 7Represent the restaurant at local community events, building brand awareness and driving foot traffic.
- 8Manage front-of-house and back-of-house workflows to hit ticket times and food quality goals.
- 9Own the restaurant's appearance and presentation, ensuring a clean and inviting environment for peak hours.
- 10Drive revenue by analyzing sales data with the GM and adjusting labor and food costs accordingly.
Requirements7
- 11+ years of previous restaurant management experience, with direct supervision of hourly staff.
- 2Ability to work a flexible schedule, including nights, weekends, and holidays.
- 3Age 21+ to meet licensing and liability requirements.
- 41+ years of full-service restaurant management, including bar operations, preferred.
- 5Food safety certification such as ServSafe, preferred.
- 6Willingness to relocate within the assigned region for growth opportunities.
- 7Working knowledge of Microsoft Office for scheduling, inventory, and reporting.
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