Remote Customer Service Representative, Health Insurance Support
Overview
You will own inbound customer service for a health insurance client, handling enrollments, coverage changes, and eligibility questions. You'll work remotely with a Windows or Mac computer, navigating multiple systems to resolve inquiries. The role is a 3-month assignment with 100% attendance required during training. You'll provide critical support to individuals seeking Medicaid and Marketplace plans, making a direct impact on their access to care.
What You'll Do8
- 1Handle inbound customer service calls for health insurance enrollments and coverage changes.
- 2Assist customers with Medicaid and Marketplace plan information, including eligibility and financial assistance.
- 3Respond to healthcare coverage and benefits inquiries, documenting each interaction accurately.
- 4Navigate multiple systems while assisting customers and resolving their inquiries in real time.
- 5Maintain detailed records of customer interactions in accordance with client protocols.
- 6Complete training with camera on, adhering to the Monday-Friday schedule and attendance requirements.
- 7Support customers with health insurance account questions, leveraging your experience if you have it.
- 8Work independently in a remote environment with your own BYOD equipment.
Requirements8
- 1High School Diploma or GED required.
- 21-3 years of customer service experience.
- 3Strong verbal and written communication skills.
- 4Ability to navigate multiple systems while speaking with customers.
- 5Ability to work independently in a remote work environment.
- 6Must provide your own equipment (BYOD): Windows or Mac computer, webcam, wired USB headset with microphone, wired Ethernet connection, and internet speed of 25mbps download / 10mbps upload.
- 7PC memory of 8+ GB RAM and processor of Intel i5, AMD Ryzen, or better.
- 8Must maintain full attendance during training and residency, with camera on throughout all sessions.
Salary Insight
$35k per year
Location
Required Skills
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