Product Operations Manager Talent Experience Mercor
Overview
Join Mercor as a Product Operations Manager on the Talent Experience team. You will own the expert feedback loop and drive operational systems at scale. This is a hands-on systems-building role focused on scaling expert support processes.
What You'll Do5
- 1Collect signal from satisfaction surveys and agent transcripts to categorize drivers and prioritize issues
- 2Own the data layer for expert experience by enforcing quality and enabling reporting
- 3Run and improve the tool stack including support platforms and AI agents
- 4Enable experimentation by setting up data and tooling for hypothesis testing
- 5Drive Talent Success operations by managing distributed teams and maintaining quality standards
Requirements5
- 13+ years in Product Operations Technical Program Management or Support experience
- 2Familiarity with coding agents and SQL usage
- 3Experience working with distributed teams across time zones
- 4Strong ownership mindset and ability to thrive in ambiguous environments
- 5Passion for building repeatable systems rather than one-off solutions
Salary Insight
$140 - $210k per year
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