Principal Scientist CX Product Insights U025 Kraft Foods Group Brands LLC
Overview
The Principal Scientist for CX Product Insights leads technical methodology and consumer experience research across a portfolio. This role defines CX learning strategies from exploration to launch, balancing rigor and speed. It involves coaching teams guiding stakeholders and partnering with internal and external groups to turn insights into product and packaging decisions.
What You'll Do11
- 1Provide CX technical leadership for assigned portfolio defining key information needs tied to business and technical decisions at each development milestone
- 2Architect end-to-end CX learning plans from exploration to validation with clear decision framing success criteria and evidence standards
- 3Serve as portfolio CX methodologist selecting and advising on appropriate methods aligning rigor to risk and timeline
- 4Translate consumer learning into clear experience requirements guiding product and packaging development managing design tradeoffs and success definitions
- 5Lead high-stakes stakeholder readouts synthesizing findings tailoring storylines for executive versus technical audiences ensuring actionable implications
- 6Act as technical consultant advising CX team on study designs analysis plans and interpretation for major decisions
- 7Evaluate pilot and standardize emerging CX methods and analytics documenting best practices limitations and evidence thresholds before scaling
- 8Coach and upskill scientists and partners through training playbooks toolkits and consultative support shaping ways of working that embed CX rigor
- 9Audit vendor strategy and performance for the portfolio ensuring capability matching scoping quality expectations data integrity checks and deliverable acceptance criteria
- 10Lead multiple simultaneous workstreams with strong prioritization documentation and stakeholder communication in a fast-paced environment
- 11Provide continuity backup coverage for senior team as needed while maintaining compliance with data integrity privacy and research governance requirements
Requirements11
- 1Bachelor’s degree minimum (Consumer Behavior Psychology Marketing Research Engineering Food Science Human Factors Industrial Design or related STEM field)
- 2Minimum of 6+ years (BS) 5+ years (MS) or 4+ years (PhD) in consumer product research consumer experience or applied insights supporting product development and commercialization with CPG or food & beverage preference
- 3Recognized expertise across CX research methods qualitative and quantitative including end-to-end study design instrument development analysis planning synthesis and storytelling ability to select methods based on decision risk
- 4Proven ability to influence product and packaging innovation decisions by translating consumer needs into clear experience requirements and decision criteria
- 5Strong technical oversight expert scoping critical review of study quality and ability to QA vendor work methods analysis and interpretation
- 6Clear concise communication across audiences including leadership-level implications tradeoffs and uncertainty
- 7Demonstrated capability building through coaching technical training and establishing best practices in a matrixed organization
- 8Strong cross-functional leadership stakeholder management sound escalation judgment and ability to correct misinterpretations of evidence
- 9Strong prioritization and independent execution across complex portfolio with multiple concurrent projects
- 10Proficiency with quantitative statistical interpretation used in CX and product testing comfortable using survey testing platforms analysis packages dashboards and BI tools consistent with internal standards
- 11Ability to travel up to 20 percent of the time
Salary Insight
$104 - $130k per year
Location
Required Skills
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