Power Systems Service Supervisor Wheeler Machinery Salt Lake City Utah
Overview
Lead and coordinate daily service operations at Wheeler Power Systems PM Service. Ensure safe efficient work that meets customer commitments while developing service teams. This role focuses on operational excellence and customer satisfaction.
What You'll Do11
- 1Lead, develop, and maintain high-performing service teams focused on safety quality accountability and continuous improvement
- 2Provide day-to-day leadership coaching and support to employees
- 3Establish clear expectations and hold staff accountable for performance attendance training safety productivity and quality
- 4Promote teamwork foster positive professional environment and enforce TRACK Safety Program
- 5Coordinate technician schedules to meet customer needs and optimize resource utilization
- 6Open manage and close work orders accurately review for completeness and capture proper charges
- 7Support timely customer invoicing and process purchase orders
- 8Review and maintain employee timecards and coordinate manpower between field and shop operations
- 9Participate in Caterpillar Process Improvement initiatives
- 10Serve as primary point of contact for customer communications regarding scheduling and job status
- 11Respond to after-hours emergency calls and urgent customer needs
Requirements11
- 15+ years operational leadership supervisory or management experience
- 2Strong interpersonal communication skills for interactions with employees customers and management
- 3Ability to lead coach develop and hold employees accountable
- 4High attention to detail and personal accountability
- 5Proven problem solving and ownership of issues
- 6Working knowledge of Microsoft Office applications
- 7Commitment to safety and adherence to DOT requirements
- 8Experience with Caterpillar systems and processes
- 9Demonstrated ability to prioritize multiple demands effectively
- 10Collaborative team player who assists others as needed
- 11Positive attitude and openness to new ideas
Salary Insight
Salary not disclosed in listing
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