Fifth Third Bank, National Association
Fifth Third Bank, National AssociationVerified Source

Personal Banker I - South Holland IL

Onsite · Chicago, Illinois
Posted August 12, 2026
payroll

Overview

Selected candidates become a Retail Personal Banker I after a 4-8 week onboarding program. They use the consultative sales process to identify customer financial needs and maintain relationships through lobby leadership and aisle time. This role involves processing teller transactions and collaborating with platform staff.

What You'll Do11

  • 1Use the consultative sales process and Financial Needs Assessment to build customer profiles
  • 2Maintain in-depth knowledge of retail products and recommend appropriate solutions
  • 3Utilize CAMP and other marketing tools to proactively reach out and schedule reviews
  • 4Cross-sell to existing customers and engage in outside sales activities like presentations and community events
  • 5Establish relationships with Business Partners to refer customers for holistic solutions
  • 6Consistently meet/exceed customer experience goals and enhance revenue growth
  • 7Provide guidance to CSRs on sales and referral processes
  • 8Promote customer satisfaction with a friendly and professional demeanor
  • 9Answer customer questions and own customer issues confidently
  • 10Maintain confidentiality and adhere to the Bancorp Code of Business Conduct
  • 11Participate in consumer loan and bankcard processes and open/close Financial Center or Bank Mart tasks

Requirements8

  • 1College degree or relevant work experience
  • 2Experience in financial industry preferred
  • 3Ability to analyze credit and financial information using advanced math functions
  • 4Professional representation of Fifth Third Bank
  • 5Understanding of retail policies and procedures
  • 6S.A.F.E. Act registration through NMLS
  • 7Travel ability for training and flexible scheduling
  • 8Willingness to work in normal office environment with extended screen time

Salary Insight

Salary not disclosed in listing

Location

Typeonsite
LocationChicago, Illinois

Required Skills

campfinancial needs assessmentretail consumer product knowledgeconsultative sales processcustomer relationship management
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