Personal Banker Associate I - Fifth Third Bank Detroit
Overview
You will own client financial relationships at a Fifth Third Bank financial center, completing a 4-8 week onboarding program that covers operations and sales. You will use the consultative sales process to uncover needs, cross-sell products like consumer loans and bankcards, and support customer growth. You will rotate through teller duties and platform tasks, building skills for advancement to Personal Banker I. This role stands out with S.A.F.E. Act registration and direct collaboration with Mortgage, Small Business, and Investment partners.
What You'll Do10
- 1Build customer profiles using the Financial Needs Assessment to identify current and future financial needs.
- 2Recommend Retail products and services with a consultative approach, aligning to each customer's goals.
- 3Drive outbound calls and appointments via CAMP and marketing tools to deepen client relationships.
- 4Cross-sell to existing customers and participate in outside sales events like Membership Advantage presentations and community literacy sessions.
- 5Partner with Mortgage, Small Business, Commercial, and Investment teams to deliver full financial solutions.
- 6Meet individual and team production goals, contributing to year-over-year revenue growth tracked by the center's P&L.
- 7Own the consumer loan and bankcard process from application through closing, ensuring compliance.
- 8Support branch operations by opening and closing the center and processing teller transactions.
- 9Mentor CSRs on sales and referral techniques to boost team performance.
- 10Resolve customer issues directly and escalate risks according to Bancorp policies, keeping all client data confidential.
Requirements8
- 1College degree or equivalent work experience with transferable skills.
- 2Prior experience in the financial industry preferred.
- 3Demonstrated ability to engage in sales activities, acquiring new consumer households and small business customers.
- 4Strong math skills for analyzing credit and financial data.
- 5Professional communication and appearance representing Fifth Third Bank.
- 6Working knowledge of Retail policies and procedures for sound decision-making.
- 7S.A.F.E. Act registration through the NMLS at the time of employment.
- 8Willingness to travel within the affiliate for training and adapt to scheduling flexibility.
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