People Service Delivery Lead, Remote & PSD Systems
Overview
Own people service delivery at scale within a remote PSD organization. Lead end-to-end processes, systems, and programs that ensure employees feel heard and supported during critical moments. Partner with HR, operations, and finance to drive improvements across service experiences and outcomes. This role combines care, process design, and program governance to enable employees to do their best work.
What You'll Do6
- 1Build and refine end-to-end PSD processes that improve employee experience
- 2Design and implement scalable service delivery programs that reduce friction in critical moments
- 3Lead cross-functional collaboration with HR, operations, and finance to optimize service outcomes
- 4Measure, report, and continuously improve service metrics and SLAs across the organization
- 5Own governance, risk, and compliance aspects of PSD operations to ensure consistency and accuracy
- 6Drive remote service delivery initiatives to scale support while maintaining care and empathy
Requirements5
- 15+ years building service delivery or HR operations programs
- 2Experience designing scalable processes and workflows for remote teams
- 3Strong cross-functional collaboration and stakeholder management
- 4Ability to define metrics, set SLAs, and drive continuous improvement
- 5Comfort with ambiguous environments and ability to influence without direct authority
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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