Patient Coordinator, NIH Clinical Research Support
Overview
As a Patient Coordinator on the NIH campus in Bethesda or Baltimore, you will own the patient experience for clinical and research programs, coordinating every touchpoint from intake to follow-up. You will work directly with clinical staff and administrative teams to ensure seamless care delivery across NIH programs. This role demands precision with EHR systems and strict adherence to HIPAA compliance. You will be the bridge between patients and providers, making a direct impact on research outcomes. This is a full-time, onsite position requiring 1+ year of healthcare coordination experience and a Public Trust clearance.
What You'll Do7
- 1Coordinate patient scheduling, referrals, and follow-ups for NIH clinical programs, ensuring timely care delivery.
- 2Serve as the primary liaison between patients, clinical staff, and administrative teams, resolving issues within 24 hours.
- 3Manage patient intake processes, including documentation, record maintenance, and EHR data entry.
- 4Track patient interactions using established systems, generating weekly reports on care coordination metrics.
- 5Support patients with timely information on appointments, procedures, and research protocols.
- 6Adhere to HIPAA and privacy regulations, safeguarding sensitive patient data in every interaction.
- 7Collaborate with cross-functional teams to streamline care workflows and reduce patient wait times.
Requirements9
- 11+ year experience in patient coordination, healthcare administration, or clinical support.
- 2Associate degree in a related field; Bachelor's degree preferred.
- 3Proficiency with EHR systems (e.g., Epic, Cerner) or similar data systems.
- 4Knowledge of HIPAA compliance standards and healthcare privacy regulations.
- 5Strong interpersonal and communication skills with a patient-centered approach.
- 6Ability to manage sensitive information with discretion and professionalism.
- 7Familiarity with healthcare workflows, referrals, and care management processes.
- 8Must obtain and maintain a Public Trust clearance; active clearance preferred.
- 9Ability to work onsite at NIH campus in Bethesda or Baltimore, with up to 10% travel.
Salary Insight
$56 - $94k per year
Location
Required Skills
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