Parts Sales Manager - AutoZone Retail
Overview
As Parts Sales Manager at AutoZone, you own the parts counter and sales floor, driving revenue and customer loyalty at a high-volume retail store. You lead a team of Parts Sales Associates and Commercial Specialists, ensuring WOW! Customer Service and operational excellence. This role sits at the intersection of sales leadership and inventory control, with direct impact on store profitability and customer retention. You will partner with the Store Manager to execute merchandising, manage shrink, and exceed sales targets, all while coaching your team to develop their own careers. If you thrive on measurable results and hands-on leadership, this is your track to Store Manager and beyond.
What You'll Do9
- 1Drive daily sales performance by coaching the counter team on upselling and part lookup, targeting a 10% lift in average ticket size.
- 2Lead the first 90 days by conducting a PPE and safety audit, correcting hazards and modeling compliance with company standards.
- 3Own the inventory cycle count process, reducing shrink by 2% through accurate receiving, stocking, and return processing.
- 4Train and mentor team members on WOW! Customer Service, handling escalated issues and turning complaints into repeat business.
- 5Collaborate with the Commercial department to support B2B deliveries and grow wholesale accounts, aligning stock levels with demand.
- 6Monitor daily sales and labor reports to adjust schedules and maximize peak-hour coverage, improving conversion and customer wait time.
- 7Execute visual merchandising and planograms so the sales floor stays clean and organized, driving self-service and add-on sales.
- 8Supervise cash handling and POS transactions, ensuring zero tolerance for cash variances and compliance with audit standards.
- 9Implement store procedures for returns and defective parts, ensuring timely processing and accurate vendor credits.
Requirements8
- 11-2 years of leadership experience in retail, ideally in automotive parts or a related industry.
- 2ASE certification in Parts Specialist or Engine Performance is preferred.
- 3Proven ability to meet sales goals and manage KPIs such as shrink, conversion, and inventory turnover.
- 4Strong verbal and written communication skills, with bilingual Spanish a plus.
- 5Flexible schedule including mornings, nights, weekends, and overtime as needed.
- 6High school diploma or equivalent; associate's or bachelor's degree in business or management a plus.
- 7Ability to lift 50 lbs, stand for extended periods, and work in a fast-moving retail environment.
- 8Basic computer proficiency for POS and inventory systems; experience with AutoZone systems preferred.
Salary Insight
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