Penyak Roofing Co., Inc.Verified Source

Office Assistant/Secretary for Roofing Company

Onsite · New York, New York
Posted August 12, 2026
payroll

Overview

You will own front office operations at a family-owned roofing company handling 50+ calls daily and managing accounts receivable. You will work alongside a tight-knit team of 5 office staff supporting 10+ field crews. This role stands out because you will directly impact cash flow through collections and customer satisfaction through rapid response.

What You'll Do10

  • 1Make outbound calls to schedule appointments and follow up on leads, logging every interaction in CRM
  • 2Answer inbound calls and route them to the right team member, resolving basic inquiries on the first call
  • 3Process credit card payments and record cash receipts in QuickBooks
  • 4Run daily collections calls on past-due accounts and update payment status in Excel
  • 5Draft service agreements and formal correspondences for the owner review
  • 6Greet onsite guests, verify job site access, and collect signed waivers
  • 7Read and respond to emails within 2 hours during business hours
  • 8Maintain digital and physical filing systems for contracts, permits, and warranties
  • 9Manage the office supply inventory and reorder when stock drops below 3-day supply
  • 10Coordinate with dispatch to confirm crew schedules and notify customers of arrival windows

Requirements8

  • 12+ years in office administration or 1+ years in roofing or construction
  • 2Proficiency with Microsoft Office and Google Workspace
  • 3Experience handling 50+ calls per day with composure
  • 4Track record of collecting payments and managing accounts receivable
  • 5Strong typing speed of 60+ WPM for drafting documents
  • 6Ability to multitask between phone, walk-ins, and email without dropping tasks
  • 7Detail-oriented approach to filing and data entry, verified by a typing test
  • 8High school diploma or equivalent; associate's degree preferred

Salary Insight

Salary not disclosed in listing

Location

Typeonsite
LocationNew York, New York

Required Skills

outbound callscustomer servicehigh call volume managementcollections callsaccounts receivabledraft correspondencesappointment schedulingguest greetingpayment processinginbound call handlingemail correspondencedetail orientationfiling systems organizationoffice tasksprioritizationmultitaskingwritten communicationverbal communicationattention to detailorganizational skills
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