Office Administrator, Dental Laboratory
Overview
Own the daily operations of a full-service dental laboratory in Austin, Texas. You will manage case data entry, coordinate phone communications, and oversee impression disinfection and shipping. Work alongside a tight-knit team of technicians and dental professionals, supporting 50+ active client offices. Q Lab offers a consistent M-TH 8-5 and Friday 8-noon schedule with no weekends or paid holidays. This role suits a detail-oriented administrative pro ready to make an immediate impact in a specialized healthcare niche.
What You'll Do9
- 1Enter dental case data into the lab management system with 99%+ accuracy, owning the digital trail from intake to delivery.
- 2Handle 30+ inbound and outbound calls daily, confirming case details and resolving client questions with clear, professional communication.
- 3Disinfect incoming dental impressions using EPA-approved solutions, prepping them for the lab floor within 15 minutes of arrival.
- 4Coordinate light shipping and receiving, including packing cases for courier pickup and logging outgoing packages.
- 5Dispatch drivers to client offices on a rotating schedule, optimizing routes to ensure on-time pickups and deliveries.
- 6Provide front-desk customer service, greeting visiting dental staff and assisting with documentation and signatures.
- 7Collaborate with lab technicians to prioritize urgent cases, communicating status updates to clients when needed.
- 8Maintain a clean and organized reception area, restocking supplies and ensuring compliance with OSHA standards.
- 9Support the lab manager with monthly inventory counts and filing, keeping operations audit-ready.
Requirements8
- 12+ years of administrative experience in a dental, medical, or lab environment
- 2Strong data entry skills with 90+ WPM typing speed and high attention to detail
- 3Excellent written and verbal communication, able to de-escalate phone interactions professionally
- 4Proven ability to multitask, prioritizing urgent case requests while maintaining accuracy
- 5Experience with shipping and receiving, including using UPS or FedEx systems
- 6Proficiency with Microsoft Office (Outlook, Excel) and practice management software
- 7Ability to stand for 2-4 hours per shift when handling impressions and packages
- 8Flexibility to start within two weeks of offer, with a full-time schedule (M-TH 8-5, Fri 8-12)
Salary Insight
$36 - $42k per year
Location
Required Skills
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