Nexthink Architect & Automation SME
Overview
Own the architecture and automation strategy for Nexthink across a global IT environment. You will design, implement, and optimize Nexthink to drive proactive operations, improve digital employee experience (DEX), and enable self-healing capabilities. Collaborate with IT operations, service desk, and engineering teams to align solutions with business goals. This role stands out for its focus on advanced automation and self-healing, requiring deep expertise in Nexthink and automation frameworks.
What You'll Do8
- 1Design and architect Nexthink solutions for a global user base, ensuring scalability and performance.
- 2Build automation workflows and self-healing scripts using Nexthink APIs and integrations.
- 3Lead the implementation of Nexthink modules, including Experience, Performance, and Security.
- 4Drive proactive IT operations by defining alerting, dashboards, and analytics with Nexthink.
- 5Collaborate with cross-functional teams to integrate Nexthink with ServiceNow and other ITSM tools.
- 6Optimize Nexthink deployment, including agent, collector, and portal configurations.
- 7Develop best practices for DEX monitoring and user behavior analytics.
- 8Mentor junior engineers and promote adoption of Nexthink across IT.
Requirements8
- 18+ years in IT infrastructure, with 3+ years focused on Nexthink architecture.
- 23+ years hands-on experience with Nexthink APIs and automation scripting.
- 3Proven track record in designing and deploying Nexthink in large-scale environments.
- 4Strong programming skills in Python, PowerShell, or JavaScript for automation.
- 5Experience integrating Nexthink with ServiceNow, SCCM, or Intune.
- 6Knowledge of digital employee experience (DEX) metrics and user behavior analysis.
- 7Excellent problem-solving and communication skills.
- 8Bachelor's degree in Computer Science, Information Technology, or related field.
Salary Insight
Salary not disclosed in listing
Location
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