New Patient Service Navigator (NPSN) – Tampa, FL
Overview
New Patient Service Navigator at Moffitt Cancer Center leads end‑to‑end new patient access experiences. You will schedule appointments, verify insurance, and coordinate outbound follow‑up to move patients efficiently from first contact through discharge. This role shapes patient journeys while minimizing barriers to care.
What You'll Do6
- 1Design and execute registration and insurance verification processes that achieve high scheduling rates
- 2Implement standardized workflows that improve record collection and reduce delays
- 3Drive outreach strategies that boost follow‑up success and patient satisfaction
- 4Utilize Spark and Airflow to build and maintain ETL pipelines supporting data integrity
- 5Collaborate with clinical teams to align technology solutions with patient needs
- 6Analyze performance metrics to identify bottlenecks and implement corrective actions
Requirements9
- 1High School Diploma or GED required
- 22 years of patient access scheduling or call center experience
- 3Ability to manage high‑volume inbound and outbound call activity
- 4Strong problem solving skills to overcome patient barriers
- 5Proficiency in communication and customer service
- 6Attention to detail for accurate documentation and record keeping
- 7Adaptability in a fast‑paced environment
- 8Experience with revenue cycle workflows preferred
- 9Commitment to delivering patient‑centered care in a metrics‑driven setting
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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