Membership Concierge II, Hospitality & Member Engagement
Overview
Own member and guest engagement at Life Time Phoenix with a focus on service delivery, programming insight, and account maintenance. Grow through hospitality certification progression and a personalized succession plan. Work with a team to deliver extraordinary experiences and support member acquisition and retention.
What You'll Do10
- 1Build relationships with members and guests to create outstanding experiences
- 2Respond to inbound calls and perform outbound outreach to engage and acquire members
- 3Educate members on club programming, events, pricing, and policies
- 4Process member needs and transactions including payments for programs, services, and products
- 5Serve as a key contact for new membership sales and retention interactions
- 6Troubleshoot member questions and concerns and apply service recovery using available tools and resources
- 7Maintain up-to-date knowledge of club offerings to inform and assist members
- 8Support multi-tasking in a fast-paced environment while standing for extended periods
- 9Collaborate with team to ensure a seamless member journey
- 10Uphold hospitality standards and contribute to a positive club culture
Requirements6
- 1High School graduate or equivalent
- 21-2 years of experience in customer service or sales
- 3Ability to stand for up to 4 hours
- 4Strong verbal communication skills and friendly demeanor
- 5Complete Retention Specialist Certification within 60 days of hire
- 6Bachelor’s Degree in Hospitality (preferred)
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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