Member Service Representative I/II - Randallstown Branch
Overview
MSR I oversees member loyalty while MSR II acts as a liaison. Both roles provide accurate account information and product details. The position emphasizes cross‑sell opportunities and assists with teller functions. This role differs by focusing on member advocacy and relationship building.
What You'll Do11
- 1Build relationships to retain members and enhance their experience
- 2Provide accurate account information and product details
- 3Open new accounts and resolve member inquiries
- 4Scale service delivery through efficient processes
- 5Drive cross‑sell initiatives based on member needs
- 6Assist with teller operations and on‑the‑job training
- 7Maintain dependable attendance and meet deadlines
- 8Deliver high‑quality work with attention to detail
- 9Adhere to BSA privacy regulations and elder abuse reporting
- 10Participate in business development activities
- 11Handle routine account tasks such as transfers and deposits
Requirements10
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons of relevant financial services experience
- 3Proficiency in lending processes and fund maintenance
- 4Strong written and oral communication skills
- 5Ability to recognize additional financial service needs
- 6Experience assisting with teller functions
- 7High school diploma or GED
- 8Physical stamina for standing and occasional lifting
- 9Specific vision requirements for screen use
- 10Commitment to punctuality and reliability
Salary Insight
$35 - $58k per year
Location
Required Skills
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