Member Experience Associate Atlanta
Overview
The Member Experience Associate will own member interactions at the MJCCA in Atlanta overseeing front desk operations and guest relations. This role offers a chance to shape the community experience through friendly communication and efficient problem solving. You will work closely with the Manager of Member Experience to drive positive outcomes.
What You'll Do11
- 1Greet guests with a warm smile and a friendly hello as they arrive and leave
- 2Show off your excellent guest service skills both in-person and over the phone
- 3Provide basic information about classes events schedules and services offered at the center
- 4Assist members with making reservations through our mobile app
- 5Direct incoming calls to the appropriate staff
- 6Take messages as needed to best assist individuals calling in
- 7Assist with visitor inquiries and provide information about our facilities
- 8Follow appropriate procedures for checking-in guests taking payment through POS as needed
- 9Perform various clerical tasks such as logging deliveries and inputting member information into the CRM system
- 10Identify emergencies and incidents following proper resolution procedures
- 11Collaborate with the Manager of Member Experience to support projects and identify needs
Requirements5
- 1Excellent interpersonal skills to make each interaction memorable and helpful
- 2Proficiency with Microsoft Office applications and a willingness to learn new systems
- 3Strong executive functioning skills including multitasking prioritization and attention to detail
- 4Proven conflict resolution abilities
- 55+ years building ETL pipelines with Spark and Airflow
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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