Managed Services Technician, Windows & VMware
Overview
You will own the deployment, configuration, and troubleshooting of Windows and Linux server environments for managed service customers at LightEdge. Handling VM creation, OS deployment, patching, and service layering across a hybrid cloud platform, you will work directly with internal stakeholders to define and deliver technical solutions. Collaborating with a team of engineers, you will document every step and resolve complex issues in VMware ESXi and Active Directory environments. This role offers direct impact on customer reliability and growth within a company audited for ISO 20000-1, ISO 27001, and SSAE 18 SOC 2.
What You'll Do8
- 1Manage the work ticket queue by documenting steps, solutions, and relevant system histories for each request.
- 2Deploy Windows and Linux servers, install applications, and configure backups and monitoring per customer requirements.
- 3Drive patch deployment and troubleshooting across managed environments, ensuring system stability and security.
- 4Create virtual machines in VMware ESXi and configure OS-level settings for optimal performance.
- 5Collaborate with internal teams to gather requirements, clarify deliverables, and execute on technical tasks.
- 6Diagnose and resolve issues related to Active Directory, DNS, ports, and Windows Firewall.
- 7Automate repetitive deployment tasks using PowerShell scripts to reduce manual effort.
- 8Support and maintain service layer configurations, ensuring consistent delivery across customer environments.
Requirements10
- 13-5 years of hands-on experience with Microsoft server platforms and integrations.
- 2Basic proficiency in Linux administration, including command-line operations.
- 3Working knowledge of Active Directory for design, migration, and troubleshooting.
- 4Experience supporting environments on VMware ESXi with virtualization concepts.
- 5Demonstrated troubleshooting methodology for network and OS-level issues.
- 6Familiarity with DNS, port configurations, and Windows Firewall rules.
- 7Strong written and verbal communication skills for cross-level collaboration.
- 8Ability to prioritize and manage multiple tasks with attention to detail.
- 9Preferred: Experience with RMM tools like HCL BigFix, N-able, or ConnectWise Automate.
- 10Preferred: Windows Server Certifications such as MCITP or MCP.
Salary Insight
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