Lead Quality and Support Analyst at American Automobile Association
Overview
The Lead Quality and Support Analyst leads testing and Tier 2 support for enterprise systems at AAA Orlando. This role drives quality ownership and automation initiatives. It involves partnering across teams to enhance system reliability and performance.
What You'll Do11
- 1Design and execute manual and automated testing for web mobile and enterprise applications
- 2Develop automation scripts regression suites and test frameworks using Java JavaScript Python
- 3Create comprehensive test plans defining scope objectives and acceptance criteria
- 4Analyze test results and production issues to identify defects and document findings
- 5Partner with developers DevOps operations and support teams to troubleshoot and resolve issues
- 6Monitor application performance and recommend improvements to reduce disruptions
- 7Maintain support documentation runbooks and quality artifacts for operational readiness
- 8Guide technicians on testing procedures monitoring and defect documentation
- 9Contribute to agile delivery CI processes and process enhancements
- 10Provide training on testing practices runbooks and technical procedures
- 11Collaborate with stakeholders to validate requirements and ensure reliable delivery
Requirements5
- 15+ years building ETL pipelines with Spark Airflow
- 23-5 years experience with Selenium Appium Jest TestNG Cucumber JMeter Postman Zephyr
- 3Bachelor's degree in Computer Science Information Technology or related field
- 43+ years creating automated tests using Java JavaScript Python
- 5Experience with source control CI/CD monitoring logging cloud platforms API testing ETL data quality tools
Salary Insight
$78 - $98k per year
Location
Required Skills
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