Lead Dispatch Specialist Precision Garage Doors
Overview
Precision Garage Doors seeks a Lead Dispatch Specialist in Dallas to lead customer communication and field coordination. This role drives operational efficiency and ensures seamless service delivery across a growing team.
What You'll Do7
- 1Serve as the first point of contact for customers via phone email and live chat
- 2Route service requests and inquiries to the appropriate field team member
- 3Schedule appointments and coordinate service calls efficiently
- 4Manage a high volume of inbound communications while staying organized
- 5Maintain accurate records of customer interactions and follow-ups
- 6Own and scale dispatch processes to meet increasing demand
- 7Drive improvements in response times and customer satisfaction metrics
Requirements7
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading technical teams
- 3Certified in Project Management Professional
- 4Proficiency in ServiceTitan platform
- 5Excellent written and verbal communication skills
- 6Strong problem-solving abilities under pressure
- 7Experience with CRM systems such as Salesforce
Salary Insight
$50 - $56k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Bee's Plumbing and Heating
VerifiedDispatcher, Plumbing & Heating Service
You will own the dispatch desk for Bee's Plumbing and Heating, coordinating service calls across Seattle's West Side. You will route 20-30 daily jobs to a team of 10+ field technicians, balancing urgency, skill, and geography. You will work on-site in West Seattle, sitting between customers, techs, and management. You will own the ServiceTitan schedule, making real-time adjustments to keep every appointment on time. This role demands sharp judgment: you will triage emergencies, re-route techs mid-day, and de-escalate customer concerns. If you thrive on split-second decisions and seamless logistics, this is your seat.
Affordable Heating and Air
VerifiedDispatch Appointment Setter HVAC Industry
Lead dispatch operations for a growing HVAC company in Los Angeles. You will own appointment scheduling and client communications while scaling daily workflows. This role drives revenue through proactive outreach and efficient service delivery.
Davenport Service Company
VerifiedDispatcher/Customer Service Representative, HVAC
You will own the dispatch board and customer experience for a 40 year old family HVAC business in Olathe, KS. This role drives daily field operations and client retention. You will coordinate ServiceTitan schedules, book appointments, and convert calls into repeat work. You will team with a tight crew that values reliability and detail. This position offers growth through direct impact on company performance.
Bill Howe Plumbing, Inc.
VerifiedHVAC Dispatcher
Bill Howe Plumbing, Inc. seeks an HVAC Dispatcher who will coordinate daily technician activities and drive revenue. This role supports a team of over 200 employees and focuses on delivering exceptional customer service while operating under the Bill H.O.W.E Way. The ideal candidate thrives in a fast-paced environment and promotes from within.
John Moore Services
VerifiedCustomer Service Agent, HVAC & Home Services
You own the customer experience for John Moore Services in Houston, managing high-volume inbound and outbound communication across calls, texts, emails, and direct messages. Working in the HomeTown system, you schedule appointments for estimates, service, and inspections, coordinate technician dispatch, and resolve customer issues in real time. You handle the full lifecycle from first contact to payment processing, ensuring each interaction is professional and efficient. This role sits at the hub of operations, directly impacting the company's reputation and revenue. You'll master the ServiceTitan dispatch software and Google Suite while becoming the trusted voice for thousands of homeowners.
Southwest Construction
VerifiedConstruction Dispatcher Southwest Construction Dallas TX
We seek an experienced Dispatcher who will own scheduling and coordination across customer sales and field teams. This role requires a minimum of 1 year of dispatching experience and demonstrates strong work ethic and teamwork. You will manage call handling schedule verification and delay resolution while providing excellent service through distribution of supplies. We offer on-call availability one week per month.