Key Lead Job at Hollister Houston | Retail Sales Supervisor
Overview
You will own the store floor at Hollister First Colony Mall, coaching Brand Reps and Stock Associates to deliver a quality customer experience while driving daily sales. As part of the store leadership team, you will manage opening and closing routines, operate the Point of Sale system, and fulfill OMNI channel orders. This role combines hands-on customer engagement with operational oversight, perfect for someone who thrives on teamwork and results. You will gain direct experience in retail leadership, with opportunities to advance within a global brand.
What You'll Do9
- 1Execute opening and closing routines, ensuring the store is ready for business and secure at day's end.
- 2Operate the POS system to process transactions accurately and efficiently during high-volume periods.
- 3Fulfill OMNI channel orders, picking and packing merchandise for ship-from-store and buy-online-pickup-in-store.
- 4Coach Brand Reps and Stock Associates on the sales floor to meet daily sales goals and maintain a customer-first mindset.
- 5Demonstrate product knowledge and brand awareness to drive sales, highlighting current trends and fits.
- 6Build and maintain visual displays to keep the store on-brand and visually appealing for customers.
- 7Analyze sales reports and adjust floor coverage or coaching strategies to inform decisions.
- 8Protect store assets through inventory control procedures, including cycle counts and loss prevention measures.
- 9Represent the brand by exemplifying company culture and values in every interaction.
Requirements8
- 11+ year of retail experience preferred, or equivalent work or volunteer background.
- 2High school diploma or GED preferred, or equivalent experience.
- 3Retail supervisory experience not required, but leading groups or teams is preferred.
- 4Strong customer focus, exceptional interpersonal skills, and strong communication skills.
- 5Knowledge of current fashion trends and the ability to apply that to customer interactions.
- 6Energetic, outgoing, assertive, and confident in taking initiative.
- 7Adaptable and flexible, able to balance multiple tasks while staying detail-oriented.
- 8Strong work ethic and willingness to engage in applied learning.
Salary Insight
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