IT Support Analyst Radiant
Overview
Radiant seeks a dedicated IT Support Analyst to lead technical assistance for all end users. You will resolve computer software hardware and network issues while driving process improvements. This role blends reactive problem solving with proactive enhancements to boost employee experiences.
What You'll Do11
- 1Provide first line technical assistance for computers software hardware and network issues
- 2Manage Jira tickets to ensure timely resolution
- 3Maintain IT inventory including workstations and accessories
- 4Collaborate with IT members on user facing projects
- 5Onboard and offboard employees and contractors smoothly
- 6Develop documentation and processes as the company scales
- 7Implement security protocols for sensitive systems
- 8Analyze ticket trends to identify recurring issues
- 9Train staff on self service resources
- 10Monitor system performance metrics
- 11Coordinate with vendors for hardware upgrades
Requirements10
- 1Bachelor's degree from an accredited institution
- 21+ years in help desk IT associate or analyst role
- 3Basic knowledge of Windows devices consumer or enterprise
- 4Excellent verbal and written communication skills
- 5Strong attention to detail in issue resolution and process improvement
- 62+ years with Office 365 Microsoft Entra ID and or Intune
- 7Experience troubleshooting macOS and Linux environments
- 8Desire to learn new technologies and stay curious
- 9Willingness to work extended hours and weekends
- 10Commitment to 100% onsite work at El Segundo headquarters
Salary Insight
$62 - $73k per year
Location
Required Skills
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