Insurance Customer Service Representative, Hybrid
Overview
Allstate agent in Philadelphia seeks an Insurance Customer Service Representative to own customer inquiries, policy changes, and coverage options for a growing book of business. You will manage inbound calls and emails, resolve issues with empathy, and update policies accurately. Working with a community-focused team, you will also support retention and growth through proactive service. This hybrid role offers paid training, career growth, and a flexible schedule, ideal for someone with a Property & Casualty license or willingness to obtain one.
What You'll Do7
- 1Support customers with policy inquiries, changes, and coverage options, tailoring solutions to individual needs.
- 2Manage inbound calls and emails, providing accurate information and timely assistance.
- 3Process policy updates and endorsements, ensuring accuracy and compliance with Allstate guidelines.
- 4Advocate for customer interests, resolving concerns with empathy and professionalism.
- 5Maintain detailed records of interactions and transactions for compliance and reference.
- 6Drive customer satisfaction through first-call resolution and clear communication.
- 7Collaborate with team members to meet service goals and share best practices.
Requirements6
- 1Property & Casualty license preferred, required within 60 days of hire.
- 21+ years of customer service experience, preferably in insurance or a related field.
- 3Strong verbal and written communication skills.
- 4Customer-focused mindset with a dedication to service excellence.
- 5Professional demeanor and positive representation of the company.
- 6Excellent computer and internet skills for managing customer data and workflows.
Salary Insight
$40 - $60k per year
Location
Required Skills
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