Insurance Customer Service Agent P&C Licensed MCI Careers Dallas Texas
Overview
MCI seeks a licensed insurance customer service agent to lead inbound support and sales nationwide. You will resolve issues, sell products, and ensure top-tier experiences. This role drives customer satisfaction and growth.
What You'll Do11
- 1Serve as customer service contact for inbound interactions
- 2Utilize procedures to achieve first contact resolution
- 3Document business and customer interactions
- 4Expand outreach to understand customer needs
- 5Leverage sales and marketing skills for acquisition
- 6Escalate problems as needed
- 7Use applications to gather information and notify partners
- 8Answer questions and sell appropriate products
- 9Maintain account management tasks
- 10Comply with confidentiality requirements
- 11Attend meetings and complete training
Requirements9
- 1Must be 18 years or older
- 2High school diploma or equivalent
- 3Excellent communication and typing skills
- 4Basic knowledge of Microsoft Office and Windows
- 5Reliable attendance and punctuality
- 6Customer service oriented mindset
- 7Ability to multitask and self-manage
- 8Strong interpersonal skills
- 9Experience in customer service or related field preferred
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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