Insurance Claims Operations Manager - DoorDash USA
Overview
DoorDash USA seeks a Manager, Insurance Claims Operations to lead AI-driven transformation in claims processing. This strategic role drives operational scalability and leverages technology to automate workflows while enhancing customer experiences. The ideal candidate thrives in fast-paced environments and possesses deep expertise in insurance operations and digital innovation.
What You'll Do9
- 1Design and ship AI-enabled claims workflows reducing manual effort by 40%
- 2Lead cross-functional initiatives with Engineering and Product to implement automation solutions
- 3Develop governance frameworks and metrics for operational performance tracking
- 4Collaborate with carrier partners and third-party administrators to optimize claims resolution times
- 5Drive process redesign initiatives that improve accuracy and customer satisfaction scores
- 6Mentor junior staff and foster a culture of continuous improvement and learning
- 7Analyze data to identify bottlenecks and recommend scalable operational improvements
- 8Coordinate with legal and actuarial teams to ensure compliance in automated processes
- 9Present findings and recommendations to senior leadership for strategic decision-making
Requirements10
- 16+ years leading complex operations in insurance risk management
- 25+ years implementing AI automation solutions in enterprise settings
- 3AWS Certified cloud architecture experience preferred
- 4Spark and Airflow proficiency for data pipeline development
- 5Trust & Safety program management background required
- 6Demonstrated ability to influence stakeholders without direct authority
- 7Strong analytical skills using data to build scalable governance systems
- 8Excellent communication abilities for cross-functional collaboration
- 9Experience with Tempe office hybrid schedule requirement
- 10Passion for transforming operational workflows through technology adoption
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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