Infrastructure Support Specialist Prime Time Healthcare Phoenix
Overview
The Infrastructure Support Specialist (ISS) supports Fortis’ infrastructure at the corporate office in Phoenix. This exempt role oversees network workstations servers databases firewalls printers VPN wireless access points and drives technical solutions for customer opportunities. The ISS collaborates with IT management and assists senior staff in problem resolution.
What You'll Do11
- 1Install hardware set up and troubleshoot server builds configuration and remote management applications
- 2Lead key IT projects as assigned by manager
- 3Perform Windows client OS installation deployment maintenance and support Microsoft 365 administration
- 4Automate administrative tasks using PowerShell including bulk operations reporting and remediation scripts
- 5Resolve escalated support issues document resolutions and share knowledge
- 6Prepare reports on usage and system health
- 7Respond to support calls on an on-call rotation
- 8Provide input to manager regarding best practices for escalated workload and resolution timeframes
- 9Follow SOPs provided by technicians and offer constructive feedback
- 10Ensure all infrastructure assets are hardened patched secured configured and maintained per SLAs
- 11Monitor security alerts and coordinate with security providers or consultants as needed
Requirements12
- 1High school diploma or GED with 4 year degree preferred
- 2Microsoft certifications such as MS-102 AZ-104 or endpoint/Intune certifications
- 3Cisco CCNA or equivalent experience preferred
- 4Strong understanding of HIPAA NIST or other security standards
- 5Ability to configure L2/L3 enterprise network devices
- 6Knowledge of VMware backup solutions and storage
- 7Solid understanding of Microsoft 365 Entra ID and Azure
- 8Proficiency with PowerShell for administration automation across Microsoft 365 Entra ID and Exchange Online
- 9Experience configuring digital/VoIP phone systems
- 10Network design and consulting for internal and customer networks
- 11Hands-on experience with printers computers monitors laptops peripherals
- 12Strong troubleshooting skills and TCP/IP network concept understanding
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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