Guest Services Representative, Arena Events
Overview
You will own the guest experience at Desert Diamond Arena, scanning tickets, directing fans, and keeping aisles clear for events hosting thousands. You work with a team of Guest Services reps and report to Supervisors on shift. Your role makes or breaks the night for every guest who walks through the doors.
What You'll Do6
- 1Scan tickets and verify credentials for every guest entering your section.
- 2Direct guests to seats, restrooms, concessions, and first aid with accurate directions.
- 3Check tickets for guests attempting to access restricted areas and assist with seat location.
- 4Maintain a fun, friendly, and safe environment in your assigned section.
- 5Keep aisles, stairs, and concourse clear of safety hazards.
- 6Respond to guest complaints and questions with a calm, helpful manner.
Requirements7
- 1High school diploma or equivalent.
- 2At least 18 years of age.
- 31+ year customer service experience, preferably in a sports or entertainment venue.
- 4Reliable attendance and punctuality with good communication skills.
- 5Reliable transportation to and from Desert Diamond Arena.
- 6Friendly, outgoing personality and ability to take direction.
- 7Ability to operate radio devices.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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