Guest Services Agent HRI Hospitality Houston Westchase
Overview
Lead front office operations at a premier hotel brand delivering exceptional guest experiences. Own the front desk environment while collaborating across departments. This role drives hospitality excellence in a dynamic urban setting.
What You'll Do9
- 1Greet and register guests while maintaining a warm welcoming demeanor
- 2Process check-ins and check-outs efficiently and courteously
- 3Handle reservations and payment transactions accurately
- 4Coordinate with housekeeping and maintenance for seamless service
- 5Maintain a pristine front desk and lobby area
- 6Manage daily guest interactions and resolve concerns promptly
- 7Support seasonal and weekend shift coverage
- 8Drive property standards through proactive service recovery
- 9Implement PMS updates and technology enhancements
Requirements8
- 15+ years hospitality experience with strong customer service skills
- 2High school diploma preferred with proven communication abilities
- 3Property Management System proficiency required
- 4Conflict resolution expertise demonstrated through past roles
- 5Basic computer literacy essential for data entry tasks
- 6Multitasking capability in high-volume environments
- 7Team leadership experience within front office settings
- 8Reliable transportation necessary for onsite duties
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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