Guest Service Agent Hersha Hospitality Management Tampa
Overview
Own guest interactions and ensure high satisfaction through courteous service and adherence to brand standards. Front Desk Supervisor path. Growth Path available. Unique advantage over competitors.
What You'll Do13
- 1Greet and assist guests following hotel and sustainability standards
- 2Register guests and assign rooms while maintaining professionalism
- 3Process payments and verify credit accurately
- 4Create and confirm reservations efficiently
- 5Compute bills and provide change promptly
- 6Transmit messages via telephone or PMS system
- 7Address guest requests and resolve complaints escalating as needed
- 8Secure valuables in hotel safe or deposit boxes
- 9Perform bookkeeping tasks including account balancing and audits
- 10Monitor guest satisfaction scores and improve department performance
- 11Follow safety protocols and use protective equipment
- 12Assist with breakfast service and luggage handling
- 13Support additional duties as directed by management
Requirements11
- 15+ years building ETL pipelines with Spark and Airflow
- 2High School diploma or equivalent preferred
- 3Previous customer service experience or equivalent training required
- 4Knowledge of PMS systems preferred
- 5Standing for extended periods and physical demands
- 6Medical, Dental and Vision insurance provided
- 7Competitive wages for full time and part time roles
- 8Paid Time Off and 401k company match benefits
- 9Daily pay and work-life balance resources
- 10Travel discounts and commuter parking benefits
- 11Employee Assistance and Wellness Program
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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