Guest Service Supervisor Job in Boston | Global Partners
Overview
You will own the guest experience at a high-volume convenience store, supervising a team of 2-5 associates and driving daily sales. You'll direct shift operations, manage cash processes, and ensure 24/7 compliance with safety and service standards. Working alongside store management and the Talent Development team, you'll coach staff and maintain inventory accuracy. This role stands out for its blend of frontline leadership and direct impact on customer loyalty.
What You'll Do8
- 1Direct shift operations, assigning tasks to 2-5 associates and monitoring performance against store goals.
- 2Coach employees with constructive feedback on POS transactions and customer interaction.
- 3Greet guests and resolve complaints to maintain a welcoming shopping experience.
- 4Enforce safety, security, and quality policies, including 24/7 execution of all guest service programs.
- 5Manage cash processes: prepare deposits, balance registers, and process lottery and gift cards.
- 6Replenish products to guarantee in-stock conditions and rotate stock as needed.
- 7Verify vendor check-ins per guidelines and maintain accurate receiving records.
- 8Complete housekeeping duties: clean, dust, sweep, and empty trash to uphold store appearance.
Requirements8
- 1High school diploma or equivalent.
- 218+ years of age.
- 3Flexible availability: days, nights, weekends, and holidays.
- 4Reliable transportation to commute to the Boston site.
- 5Ability to freely access all store areas including selling floor, stock room, and register.
- 6Capability to reach, bend, twist, stoop, kneel, crouch, climb, and lift up to 25 lbs.
- 7Comfort working in intermittent temperatures (cooler, outdoors).
- 8Organized and efficient approach to task prioritization.
Salary Insight
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