Engagement Coordinator Job at HomeGoods Boston
Overview
Engagement Coordinator at HomeGoods owns the frontline customer experience in a busy Boston store. You will train and mentor associates on register transactions and drive customer loyalty through programs and initiatives. You work with store leadership to address customer concerns, monitor cash controls, and ensure operational standards. This role builds high-performing teams and delivers a welcoming environment for every shopper.
What You'll Do12
- 1Train and mentor associates on register transactions and company policies to build high-performing teams.
- 2Drive customer loyalty through programs and initiatives that create a highly-satisfied shopping experience.
- 3Address customer concerns and issues promptly, escalating to management when needed.
- 4Maintain and monitor cash controls, including the change fund, to ensure accuracy and security.
- 5Assign registers and coordinate breaks to ensure optimized coverage at the frontline and sales floor.
- 6Audit and approve paperwork, including cashier transactions and daily reports.
- 7Maintain cleanliness, recovery, and organizational standards throughout the frontline area.
- 8Monitor frontline equipment, reporting any issues to management for timely resolution.
- 9Execute company directives and uphold merchandising standards within the queue-line.
- 10Adhere to operational, merchandise, and loss prevention policies, including merchandise ticketing and EAS tagging.
- 11Ensure proper and timely handling of damages and mark out of stock items.
- 12Promote a safe environment by reporting any safety hazards in the store.
Requirements10
- 1High School graduate or equivalent degree preferred.
- 2Available to work flexible schedule including evenings and weekends.
- 3Able to work as a team member.
- 4Excellent interpersonal skills.
- 5Exceptional customer service skills.
- 6Able to lift heavy merchandise with or without reasonable accommodations.
- 7Able to train and provide direction to others.
- 8Able to run a register and handle money.
- 9Must be able to handle confidential information with discretion.
- 10Experience as a coordinator or previous retail or supervisory experience preferred.
Salary Insight
$35k per year
Location
Required Skills
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