General Manager, Papa Johns Restaurant Operations
Overview
You will run a Papa Johns restaurant as the General Manager, owning the full operation: people, product, financials, and culture. You will lead a team of 10-30 staff, manage a P&L of $1-2M annually, and set the standard for quality and service. This role blends operational rigor with people leadership, offering a clear path to District Manager and beyond. You will be the heartbeat of the store, driving results through your team.
What You'll Do8
- 1Recruit, train, and develop every team member, conducting performance reviews and building a promotion-ready bench.
- 2Manage daily operations, including food and labor costs, sales targets, and P&L health, adjusting tactics to meet goals.
- 3Uphold service standards that create loyal guests, resolving complaints with a service recovery mindset.
- 4Oversee inventory, food safety, and health compliance, ensuring every shift meets Papa Johns standards.
- 5Execute marketing promotions and pricing integrity, driving local store sales growth.
- 6Schedule staff to match traffic patterns, controlling labor costs while maintaining coverage.
- 7Create a positive work culture that reduces turnover and attracts top talent.
- 8Lead by example during peak hours, jumping into any role to keep the store running smoothly.
Requirements8
- 12+ years of restaurant management or supervisory experience, with proven leadership in a high-volume environment.
- 2High school diploma or GED required.
- 3ServSafe or local/state food service certification required.
- 4Valid driver's license, reliable transportation, and auto insurance.
- 5Flexibility to work days, nights, weekends, and holidays.
- 6Track record of coaching and developing staff, with the ability to hold team members accountable.
- 7Hands-on experience managing budgets, P&L, and sales targets in a restaurant setting.
- 8Strong problem-solving skills and composure under pressure.
Salary Insight
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