General Manager Domino's Franchise Raleigh NC

Overview

Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly. When closing, responsible for end of the night bank deposits. When closing, responsible for doing a nightly product inventory count. When opening, ensure the store is set up properly and ready to receive orders upon time of open Foster and project a sense of urgency with each and every order. Ensure the store is running according to Dominos Operation Evaluation Review standards. Oversee total store operations. Communicate with other managers and staff regarding any aspect that impacts business operations. Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery. Actively training the GMIT on all aspects of store operations. Maintain staffing levels that mirror the needs of business at any point of the day. Create and maintain an employee schedule based upon labor needs. Collect money and signed credit card receipts from delivery drivers at the end of their shift. Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer. Ensure vehicle used for delivery pass inspection, both mechanically and visually. Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time. Ability to read and understand P&L ledger. Uphold Domino's standards of grooming, uniform, and appearance. Promote pizza products, specials, and promotions. Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout. Provide quality customer service to internal and external customers both over the phone and in person. Ability to speak and write clearly and comprehension of using a computer based order entry system. Contribute to and promote an atmosphere of teamwork, energy, and fun.

What You'll Do21

• 1Build and lead daily operations including driver management and CSR support
• 2Design and execute end of day bank deposit processes
• 3Perform nightly product inventory counts
• 4Set up store for opening and ensure readiness for orders
• 5Foster urgency in order fulfillment
• 6Maintain compliance with Domino's Operation Evaluation Review standards
• 7Oversee total store operations and coordinate with managers
• 8Calculate bi-weekly commissary and beverage delivery requirements
• 9Train new GMITs on store operations
• 10Maintain appropriate staffing levels throughout the day
• 11Collect payments and signed receipts from delivery drivers
• 12Inspect delivery vehicles for mechanical and visual safety
• 13Assist route optimization for delivery drivers
• 14Read and interpret P&L ledgers
• 15Uphold Domino's grooming and appearance standards
• 16Promote pizza products and specials
• 17Cross-train in product preparation, closing, opening, and oven operation
• 18Provide excellent customer service internally and externally
• 19Communicate effectively with staff about operational impacts
• 20Contribute to a collaborative work environment
• 21Ensure quality control for deliveries and customer interactions

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