Geek Squad Advanced Repair Technician, Austin
Overview
You will own the end-to-end repair process for customer devices at a high-volume Best Buy store in Austin. You will diagnose hardware and software faults and deliver fixes that restore devices to working order. You will partner with a team of skilled agents to ensure every customer leaves satisfied. You will stay current with evolving tech through training and maintain Geek Squad certifications. This role suits someone who enjoys hands-on problem-solving and direct customer interaction.
What You'll Do9
- 1Diagnose customer devices to identify hardware and software issues, then recommend and perform repairs.
- 2Communicate repair status and recommendations to customers in person and over the phone, setting clear expectations.
- 3Log every customer interaction and repair detail in the ticketing system, ensuring accurate documentation.
- 4Prioritize repair queues to meet turnaround targets, flagging delays to leadership when needed.
- 5Complete repairs on laptops, desktops, and mobile devices using Windows, macOS, and iOS troubleshooting tools.
- 6Assist with counter sales by explaining repair options and upselling relevant services.
- 7Maintain a clean and organized repair bench, adhering to safety and data privacy protocols.
- 8Partner with other agents to share knowledge and escalate complex issues to senior technicians.
- 9Complete assigned training modules to keep skills current and renew CompTIA A+ certification.
Requirements9
- 16+ months experience diagnosing, troubleshooting, or repairing consumer electronics.
- 2Hands-on familiarity with Windows and macOS operating systems.
- 3Ability to disassemble and reassemble laptops and mobile devices using standard tools.
- 4Strong verbal communication skills for explaining technical issues to non-technical customers.
- 5Flexibility to work evenings, weekends, and holidays as scheduled.
- 6Comfort with using ticketing systems and documenting repair workflows.
- 7Current CompTIA A+ certification or ability to obtain within 90 days.
- 8High school diploma or equivalent.
- 9Physical ability to lift and move devices up to 50 pounds.
Salary Insight
$15 - $21k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Best Buy
VerifiedGeek Squad Agent (Retail Store) - Best Buy
Customer support specialist at Best Buy Dallas offering tech assistance and device setup. Provide positive service during check‑in and checkout. Understand issues by listening and note accurate time estimates. Help customers decide between repair or replacement. Monitor service queues and give status updates. Maintain knowledge via certified training. Communicate clearly with fellow agents. This role offers competitive pay, benefits, and opportunities to grow in a supportive environment.
Best Buy
VerifiedGeek Squad Agent Best Buy Houston
Customer support specialist delivering positive timely service at Best Buy store in Houston. Provide accurate time estimates understand technology issues ask follow-up questions take detailed notes and explain solutions while assisting families and friends with device questions.
Best Buy
VerifiedGeek Squad Agent, Retail Store Support & Device Setup
Geek Squad Agent at Best Buy handles the first points of contact for customers needing tech support, setup, and consultations on computers and other devices. You will assess needs, perform basic services, and partner with fellow agents on complex repairs. You'll work in a retail environment with a team of Geek Squad agents. This role stands out because you receive certified training and grow your tech skills while directly helping customers.
uBreakiFix
VerifiedCellphone Technician / Electronics Repair in Austin, TX
uBreakiFix in San Marcos, TX seeks a Cellphone Technician to restore smartphones, tablets, and computers. You own the repair bench, from shattered displays to water damage, with a 1-year repair guarantee behind you. Join a team of 700+ stores across the U.S. and Canada, serving customers in-store and via Asurion connected home products. This role offers hands-on electronics troubleshooting with 5+ years of repair experience preferred.
Best Buy
VerifiedGeek Squad Agent - Retail Store Best Buy Los Angeles
We seek a motivated individual to serve as a Geek Squad Agent at our Los Angeles Best Buy store. This role involves providing immediate assistance to customers seeking technology support while collaborating with internal teams for complex repairs. The ideal candidate will deliver positive experiences during interactions and maintain current expertise through ongoing training. This position offers competitive compensation and comprehensive benefits.
Best Buy
VerifiedGeek Squad Agent Best Buy Detroit
Geek Squad Agent at Best Buy Detroit provides technology support and solutions for customers. This role involves delivering positive service during check-in and checkout while understanding technology issues through active listening and note-taking. Responsibilities include setting up devices advising on repairs and monitoring service queues. The position requires 3 months retail experience flexibility with schedule and passion for technology. It differs by focusing on customer interaction and device setup.