Front Office Representative - Choice Hotels
Overview
The Front Office Representative at Choice Hotels in Phoenix, Arizona leads guest experiences delivering 100% satisfaction. This role drives operational excellence across our Phoenix portfolio while embodying our cultural values of respect and integrity. You will own guest interactions and collaborate with cross-functional teams to exceed expectations.
What You'll Do11
- 1Build relationships with guests and ensure seamless arrivals and departures
- 2Process registrations and handle all guest transactions professionally
- 3Maintain accurate communication logs and resolve guest concerns promptly
- 4Upsell accommodations and promote hotel amenities and loyalty programs
- 5Manage reservations using yield management practices
- 6Process payments and obtain approvals following hotel policies
- 7Answer guest calls and field internal/external communications
- 8Identify billing instructions and notify accounting appropriately
- 9Preserve guest confidentiality and uphold data privacy standards
- 10Create daily shift summaries for management review
- 11Demonstrate genuine hospitality through proactive service delivery
Requirements10
- 1Strong customer service experience with previous hotel work preferred
- 2Ability to maintain positive attitude during high-pressure situations
- 3Solid computer skills and physical stamina to stand for extended periods
- 4Excellent verbal and written communication abilities
- 5Team player with demonstrated leadership potential
- 6Opera experience preferred but not required
- 7Physical demands include lifting 20 pounds and standing/bending
- 8Flexible availability for various shifts including nights and weekends
- 9Commitment to Choice's core values of respect curiosity and integrity
- 10Ability to work in a fast-paced 24/7 hospitality environment
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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