Front End Service Team Trainer, Walmart
Overview
You will train and mentor front end associates to ensure compliance, customer service, and efficient transactions at a high-volume Neighborhood Market. You will own onboarding, skills development, and audit readiness. You will partner with store leadership to close gaps and elevate the customer experience. This role stands out with paid training programs like Live Better U and competitive health, financial, and PTO benefits.
What You'll Do8
- 1Train new associates on POS systems, return processing, and cash handling procedures.
- 2Coach associates on greeting, thanking, and assisting customers to meet service standards.
- 3Audit front end compliance with Walmart policies and federal/state regulations.
- 4Lead daily huddles to communicate goals, updates, and best practices.
- 5Monitor transaction accuracy and provide real-time feedback to reduce shrink.
- 6Coordinate with department leads to schedule training sessions and maintain coverage.
- 7Assess associate performance and document progress for management reviews.
- 8Support customer service resolutions for escalated returns or complaints.
Requirements6
- 11+ years in retail, customer service, or training role.
- 2High school diploma or equivalent.
- 3Strong communication and coaching skills.
- 4Ability to stand for 8+ hours per shift.
- 5Proficiency with POS systems and cash handling.
- 6Flexibility to work evenings, weekends, and holidays.
Salary Insight
$42 - $69k per year
Location
Required Skills
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