Front Desk & Insurance Coordinator at Blooming Smiles Pediatric Dentistry
Overview
We seek a friendly organized and dependable Front Desk & Insurance Coordinator to create a welcoming efficient patient experience. This role involves welcoming families handling insurance verification and communicating benefits while serving a diverse patient population. Bilingual EnglishSpanish candidates are preferred.
What You'll Do21
- 1Welcome patients and families warmly and professionally
- 2Answer incoming phone calls respond to patient questions and direct calls appropriately
- 3Schedule and confirm patient appointments
- 4Check patients in and out efficiently and accurately
- 5Maintain accurate patient demographic and insurance information
- 6Verify dental insurance eligibility and benefits
- 7Contact insurance companies by phone and through online portals to obtain benefit and claim information
- 8Follow up on outstanding delayed or denied insurance claims
- 9Research insurance coverage questions and communicate findings to the appropriate team member or patient
- 10Assist with insurance pre-authorizations and supporting documentation when needed
- 11Communicate estimated patient financial responsibility clearly and professionally
- 12Collect patient payments and maintain accurate account information
- 13Assist patients with completing necessary forms and documentation
- 14Coordinate scheduling and communication for specialty or surgical care when applicable
- 15Maintain patient confidentiality and follow HIPAA requirements
- 16Communicate effectively with clinical team members regarding patient needs and scheduling
- 17Help maintain an organized positive and professional front-office environment
- 18Manage multiple responsibilities in a busy clinical environment
- 19Be comfortable learning and working with dental practice management software insurance portals and other technology
- 20Demonstrate dependability punctuality and collaborative teamwork
- 21Show strong customer service mindset and ability to communicate with parents and caregivers compassionately and professionally
Requirements9
- 15+ years building ETL pipelines with Spark and Airflow
- 2Bilingual EnglishSpanish experience
- 3Insurance verification claims or patient accounts
- 4Pediatric healthcare environment experience
- 5Strong verbal written communication skills
- 6Professional friendly telephone presence
- 7Ability to manage multiple responsibilities in a busy clinical environment
- 8Familiarity with dental terminology and insurance benefits
- 9Experience working in a pediatric healthcare setting
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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