Front Desk Attendant - Home2 Suites Rock Hill
Overview
You own the guest experience at Home2 Suites Rock Hill, from the first hello to the final checkout, serving 100+ nightly guests at peak season. You coordinate with housekeeping and maintenance to keep rooms ready, handle reservations and payments through the PMS system, and resolve issues on the spot. This role puts you at the center of hotel operations, with direct access to the manager and a clear path to advancement in the Crossroads Hospitality network.
What You'll Do9
- 1Welcome arriving guests and perform check-in and check-out procedures in PMS with accuracy and speed.
- 2Process guest payments by cash, credit card, and room charges, balancing the daily drawer with 10 minutes of closing time.
- 3Assign rooms and fulfill special requests, coordinating with housekeeping for early check-ins or late check-outs.
- 4Answer and direct calls, taking reservations over the phone and confirming details with callers.
- 5Manage room keys securely, tracking issuance and returns to prevent unauthorized access.
- 6Resolve guest complaints within the first interaction, escalating only critical issues to the Front Desk Manager.
- 7Prepare and deliver guest folios at checkout, double-checking all charges for accuracy.
- 8Maintain a clean and stocked front desk area, ordering supplies when inventory runs low.
- 9Communicate guest needs and room status updates to housekeeping and maintenance teams using ShiftNote.
Requirements8
- 1High school diploma or equivalent.
- 21+ years in front desk, customer service, or hospitality roles.
- 3Strong communication and interpersonal skills with a guest-first attitude.
- 4Working knowledge of PMS software and Microsoft Office for reservations and reporting.
- 5Ability to stand for 8-hour shifts and lift up to 30 lbs for luggage assistance.
- 6Problem-solving skills to address guest concerns without supervision.
- 7Flexibility to work weekends, holidays, and overnight shifts as scheduled.
- 8Detail-oriented for cash handling and record keeping.
Salary Insight
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