Front Desk Attendant, Bowling Center Customer Service
Overview
You own the guest experience as the first point of contact at Triple Shift Entertainment's front desk. Manage bowling lane flow, equipment, and payments across a high-volume entertainment center. You'll work with a team that values Spirit, Courage, Respect, Own It, and Excellence. This role sharpens your customer service and cash handling skills in a lively, energetic setting where every shift is a chance to make someone's day.
What You'll Do8
- 1Greet guests with Spirit: Welcome, direct, and maintain a positive, focused attitude.
- 2Manage lane scheduling: Assign lanes, process reservations and walk-in requests, and balance walk-ins with existing bookings.
- 3Educate guests on pricing and promotions: Clearly explain options for lanes, shoes, and current deals.
- 4Process payments: Handle cash and electronic transactions accurately through the point-of-sale system.
- 5Assist with equipment: Fit guests for bowling shoes and maintain a clean, organized shoe and ball area.
- 6Monitor equipment safety: Remove chipped or cracked balls from racks and ball returns; report mechanical issues to the pinsetter tech.
- 7Resolve customer concerns with Courage: Escalate complaints to the manager on duty when needed.
- 8Support teammates: Assist with cleaning and organizing the front desk area and other duties as assigned.
Requirements6
- 11+ years in customer service roles.
- 2Comfortable with cash handling and POS systems.
- 3Strong interpersonal and communication skills.
- 4Flexibility to work evenings, weekends, and holidays.
- 5Time management skills to prioritize tasks during peak hours.
- 6Ability to stand for long periods and lift up to 25 lbs (bowling balls).
Salary Insight
$23 - $29k per year
Location
Required Skills
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